Refund policy
RETURNS
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, unopened, and in the same condition as you received it. It must also be in the original packaging.
Several types of products are exempt from returns. Perishable products such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary, hazardous materials or flammable liquids or gases.
Additional items that cannot be returned:
* Gift cards
Downloadable software products
* Some health and personal care items
To complete your return, we need a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we received the item you returned. We will also notify you of the approval or denial of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Next, contact your credit card company. It may take some time before your refund is officially reflected.
Next, contact your bank. Processing time is often required before a refund can be reflected.
If you have already done all of the above and still have not received your refund, you can contact us at circuswoodendreams@gmail.com.
Sale items (if applicable)
Only full priced items can be refunded. Unfortunately, sale items cannot be refunded.
Changes (if applicable)
We only replace items if they are faulty or damaged. If you need to exchange it for the same item, please email us at circuswoodendreams@gmail.com and send your item to: Pasaje Angels i Federic, 3, 16, Valencia, 46022, Spain. Before sending your package you must send an email to the gmail address provided and you must receive a confirmation from us.
Shipping costs to return your item are your responsibility. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If shipping an item over $75, it is recommended to use a tracked shipping service or purchase shipping insurance. We do not guarantee that we will receive your item back.
In conclusion:
Refund request process:
a) To request a refund, please contact our customer service [provide contact details].
b) Provide your order information and the reason for your refund request.
c) Our team will review your request and provide you with additional instructions for the return process.
Product return:
a) You must return the product to our address indicated in the instructions provided by our customer service team.
b) You will be responsible for the shipping costs associated with returning the product.
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, unopened, and in the same condition as you received it. It must also be in the original packaging.
Several types of products are exempt from returns. Perishable products such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary, hazardous materials or flammable liquids or gases.
Additional items that cannot be returned:
* Gift cards
Downloadable software products
* Some health and personal care items
To complete your return, we need a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we received the item you returned. We will also notify you of the approval or denial of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Next, contact your credit card company. It may take some time before your refund is officially reflected.
Next, contact your bank. Processing time is often required before a refund can be reflected.
If you have already done all of the above and still have not received your refund, you can contact us at circuswoodendreams@gmail.com.
Sale items (if applicable)
Only full priced items can be refunded. Unfortunately, sale items cannot be refunded.
Changes (if applicable)
We only replace items if they are faulty or damaged. If you need to exchange it for the same item, please email us at circuswoodendreams@gmail.com and send your item to: Pasaje Angels i Federic, 3, 16, Valencia, 46022, Spain. Before sending your package you must send an email to the gmail address provided and you must receive a confirmation from us.
Shipping costs to return your item are your responsibility. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If shipping an item over $75, it is recommended to use a tracked shipping service or purchase shipping insurance. We do not guarantee that we will receive your item back.
In conclusion:
Refund request process:
a) To request a refund, please contact our customer service [provide contact details].
b) Provide your order information and the reason for your refund request.
c) Our team will review your request and provide you with additional instructions for the return process.
Product return:
a) You must return the product to our address indicated in the instructions provided by our customer service team.
b) You will be responsible for the shipping costs associated with returning the product.